Industrial EngineeringcoretheorySem 3
TOTAL QUALITY MANAGEMENT
MIE 3128
Syllabus
- 01Definition Total quality management (TQM)
- 02Basic concepts of TQM
- 03Contributions of Gurus of TQM
- 04Characteristics of successful quality leaders
- 05The Deming philosophy
- 06Quality statements
- 07Strategic planning
- 08Customer satisfaction
- 09Juran Trilogy
- 10PDSA cycle
- 11Kaizen
- 12Supplier partnership
- 13Performance measures
- 14Quality costs
- 15General quality control engineering fundamentals
- 16Frequency distribution
- 17Inequality theorems
- 18The seven tools of quality control
- 19Control charts for variables (X, R and s charts) and attributes (p, np, c and u charts)
- 20Process capability indexes
- 21Concept of six sigma quality
- 22Acceptance sampling by attributes
- 23Operating characteristic curve
- 24Some aspects of specifications and tolerances
- 25Equipment failure pattern
- 26System reliability
- 27Benchmarking
- 28Quality function deployment (QFD)
- 29Failure Mode and Effect Analysis (FMEA)
- 30Total Productive Maintenance (TPM)
- 31Management tools
- 32Taguchi's quality loss function
- 33Quality and Environmental management systems
- 34Case Studies
References
- Dale H. Besterfield, Carol Besterfield-Michna, Glen Besterfield, Mary Besterfield-Sacre, Hemant Urdhwarshe, Rashmi Urdhwarshe, Total Quality Management, Revised 3rd Edition, Pearson Education, New Delhi, 2012
- Mukherjee P.N., Total Quality Management, PHI Learning, New Delhi, 2010
- Grant E. L and Levenworth R., Statistical Quality Control, McGraw Hill Publications, New York, 2005
- Mahajan M. S., Statistical Quality Control, Dhanpat Rai and Co. Pvt. Ltd., Delhi, 2012
Credits Structure
3Lecture
0Tutorial
0Practical
3Total